Terms and Conditions

Our Guarantee

We promise that the prices offered on our website are the best available anywhere. Such is our commitment that if you find a better rate online within 24 hours of booking on our website, we will match it or your first night is free! Terms & Conditions For the claim to be valid under the Best Rate available, it must satisfy all the terms and conditions listed below.

  1. You must have confirmed reservation made within 24 hours through [email protected]
  2. The claim is subject to the Same Accommodations rate. “Same Accommodations” means the same apartment type with the same dates and length of stay, same number of guests and the same terms and conditions governing the room rate.
  3. The claim must be submitted within 24 hours after making the initial reservation through [email protected] and at least 48 hours before the scheduled arrival.
  4. The Best Rate Promise does not apply to reservations booked through other websites. If the reservation was booked through another website, we are not responsible for any fees associated with the cancellation of that reservation.
  5. The Competing Rate must be bookable on another website.
  6. You may submit one claim for each stay. A “stay” means the total number of consecutive nights at Koyao Island Resort by the same guest or guests.
  7. The Best Rate Promise does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental) and Hotel accommodations sold with additional amenities (including but not limited to breakfast and/or internet service).
  8. If the Competing Rate is in a different currency from the rate booked on koyao.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate in place at the time the initial reservation was made. Discrepancies may occur between the rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.
  9. We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions. Any dispute arising out of or related to the Best Rate Promise and the Terms & Conditions must be brought against the Hotel at which the reservation was booked in the courts of the city in which the Hotel is located and is subject to its local law. Such dispute must be brought in a party’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
  10. Void where prohibited by law. We reserve the right to revise, amend, supplement, suspend or discontinue the Best Rate Promise at any time in our sole discretion and without prior notice.
  11. The Best Rate Available does not apply to unpublished rates (rates that are not publicly available), such as negotiated corporate or group rates and private deals & membership promotions of online travel agents.


Other resorts developed by Germing Frey Hotels & Resorts and its partners:

Koyao Island Resort

Koyao Island Resort
24/2 Moo 5 T. Koh Yao Noi,
A. Koh Yao 
Phang Nga 82160
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